Jeff Puritt

The Fourth Industrial Revolution is upon us and next-gen technologies are disrupting products, services and entire industries at an astonishing pace. Transformation is the name of the game and
companies that aren’t ready or willing to adapt will be left behind.

Leading TELUS International since 2008, President and CEO, Jeff Puritt, has never been one to shy away from change or a challenge. As the driving force behind a company that has grown exponentially since its inception, Jeff continues to lead the ongoing transformation of TELUS International’s core business and operations to meet and exceed heightened client demands.

With the one-year anniversary of the company’s latest acquisition just celebrated, we spoke with Jeff about his company and team’s growth, why digital transformation and customer experience (CX) should be top business priorities in 2019, and his own experience as a transformational CEO in the digital age.